Goods that are not in stock at the time of placing a web order will not be eligible for Back Order, even though they can be added to the cart and checkout process. Any out of stock items on web orders will be removed within our internal approval process of web orders and will be communicated to the Buyer through the Order Confirmation thereafter.
For non-web orders. Fasteners and Fittings order process includes emailing a quote confirmation for all items quoted to customers. Customers should expect an email on items quoted to them. This confirmation will include a price and valid to date. Customers need to ensure they receive a confirmation as this document will be used to settle disputes regarding prices quoted. If you don’t receive a confirmation, the information is not in our system and verbal prices may not be honored.