Pricing and Payment Terms


The minimum single invoice or billing charge is $100.00. You will receive your invoice once the goods have been shipped from our warehouse.


Standard payment terms are net 30 days from the date of shipment. A 2.5% interest rate will be applied to invoices outstanding over 90 days. There may be a delay in processing new orders as a result of past-due invoices. We accept cheques and major credit cards. Credit card processing is currently unavailable through our website.

Pricing/Order Placement:

All prices prior to quoting are subject to change at any time without notice. Sales taxes are not included in our pricing. All quotes are valid for 10 business days. Part numbers and descriptions are always available to the customer and it is advised that you review and cross reference for accuracy before placing an order. Customers will take responsibility for any product discrepancies on approved orders.

Packaging and Shipping Terms


All of our packaging is shipped standard in the options defined within our catalogue/price list. When placing an order please ensure to select the correct packaging that you wish to receive. Once the order is approved you reserve all liability regarding the packaging of an item. Prices cannot be altered due to selection negligence. The quantities of an order can determine the kind of packaging that the goods are received in. Please ensure that you have matched all quantities, package types and pricing before submitting an order.


Unless otherwise negotiated all orders are shipped F.O.B the Fasteners and Fittings warehouse via freight collection or prepaid and charged on invoice. Lost or damaged goods during the shipment process are the carrier’s responsibility. If a package is received damaged due to carrier issues, please contact the carrier for instructions regarding the claim. The purchaser is liable for the loading and transport of all pick-up orders. Fasteners and Fittings waives all responsibility for any lost, stolen or damaged goods during the transportation process whether the items are shipped via carrier or picked up. Customer is responsible to request and provide any changes in billing or shipping address, or customer contact information. Unless specifically negotiated, Fasteners and Fittings will ship only to an existing customer address on file.

Pre-Paid Freight: 

The following rules apply for accounts with negotiated pre-paid freight amounts. The pre-paid freight amount is the total dollar value of goods that are in stock and ready to be shipped on order date. Items on an order that are not in stock and/or placed on backorder do not contribute to the prepaid calculation.
If pre negotiated, Fasteners and Fittings will accept back orders and these back orders will be shipped with the next order that is eligible for pre-paid freight. The back-order amount will not be used to contribute to the prepaid plateau on the new order.
In order for a shipment to qualify for pre-paid freight, the shippable order value must exceed the prepaid amount assigned to the customer.
Pre-paid freight amounts are calculated before tax.

Order Process

All orders will be held in que for 60 minutes in order to allow errors or changes to be amended. After 60 minutes, orders will be released to our warehouse for processing and no changes or cancellations will be permitted. Any issues with orders that have exceeded the 60 minute deadline will be processed as RETURNS, and may incur restocking and return freight charges.
Customers are responsible for order accuracy. The customer is responsible to know the plateau they must reach for prepaid freight (in the event pre-paid freight has been negotiated).
Orders that do not have prepaid freight plateaus will be shipped via Fasteners and Fittings choice carrier pre-paid and charged to customer. The amount for freight will appear on customer invoice.
All customers will receive an order confirmation upon placing an order with Fasteners and Fittings. The order confirmation is the tool we use to confirm our understanding of items, quantities, agreed price, shipping arrangements, and all terms associated with an order. Customers are responsible to review the order confirmation for accuracy. In the event of disputes, the order confirmation will be used as the tool of settlement.

All return processes must be initiated within the first 30 days of receiving the invoice. All returned goods must be in the full quantity discussed, unaltered and in the original packaging. All returns must be issued a Fasteners and Fittings RMA number. Goods returned without a RMA number will not be eligible for credit. If there is an altering of the product or package an extra 10% restocking fee will be applied. The product must be returned to our facility within 30 days of receiving the RMA acknowledgment form unless further discussed. The minimum value of goods being returned is $25.00. Any order cancellations or returns reported after 30 days will be subject to review and are not guaranteed for approval or credit.

All returns regarding customer errors, cancellations or fault will have a standard restocking fee of 25%. All issues regarding non-conforming products must be made aware to our customer service department before the commence of return. All returns for non-conforming products must be validated by the Fasteners and Fittings quality department before credit is issued. A restocking fee may be applied if the product has been altered by the customer once it has left our facility or once analyzed by our quality department. Fasteners and Fittings can refuse to grant credit for product that is returned used or damaged.

Warranty- Limitations of Liability

Fasteners and Fittings will not be liable for any claims, losses, labour expenses or damages, direct or consequentially resulting in or from the use of, or inability to use the products.

Fasteners and Fittings warrants that all products sold will be in usable new condition free of cosmetic defects prior to installation. It is the customers responsibility to inspect the product for cosmetic acceptability prior to installing the product. Due to the aggressive nature of installation, Fasteners and Fittings cannot warrant the finish of powder coated or painted products after installation, or zinc plated finishes against rust. Fasteners and Fittings cautions the use of impact tools to install powder coated or painted products, as it will result in damage to the finish and cause premature deterioration.

Fasteners and Fittings will only replace or credit the invoice value of the product if the damage is reported before use or installation. Fasteners and Fittings liability is limited only to the value of the product supplied. This warranty replaces any other warranty, expressed and implied, whether statuary or otherwise. In no event shall Fasteners and Fittings be liable for consequential damages.

Fasteners and Fittings will not be liable for any claims, losses, labour expenses or damages, direct or consequentially resulting in directly or indirectly from the use of, or inability to use the products.

Any dispute arising from these Terms and Conditions is subject to the laws of the Province of Ontario and the laws of Canada applicable therein. Litigation will be held in Fasteners and Fittings local jurisdiction in the case of any legal dispute.